Privacy policy and cookies

1. Introduction

At The Showboat Hotel ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, stay at our property in Himrod, NY, or use our booking services.

2. Information We Collect

We collect information that identifies you ("Personal Information"), including:

  • Contact Details: Name, email address, phone number, and mailing address.
  • Reservation Data: Dates of stay, room preferences, and special requests (including pet information for our Pet-Forward rooms).
  • Payment Information: Credit card details (processed securely via our PCI-compliant payment gateways).
  • Technical Data: IP address, browser type, and usage data collected through cookies.

3. How We Use Your Information

We use your data to:

  • Process and confirm your reservations.
  • Improve your guest experience and provide personalized services.
  • Send promotional offers or newsletters (only if you have opted in).
  • Ensure the security of our website and property.

4. Data Sharing

We do not sell your personal information. We only share data with trusted third parties necessary to operate our business, such as:

  • Booking engine and Property Management System (PMS) providers.
  • Payment processors.
  • Email marketing platforms (if opted in).

5. Your Rights

You have the right to request access to the personal data we hold about you, to request corrections, or to ask for the deletion of your data, subject to legal retention requirements for tax and local hospitality regulations.

Cookie Policy

1. What are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

2. How We Use Cookies

The Showboat Hotel uses cookies in a range of ways to improve your experience on our website, including:

  • Essential Cookies: Necessary for the website to function, such as managing your booking session.
  • Analytical Cookies: To understand how visitors interact with our site (e.g., Google Analytics), helping us improve our "Lakeside Casual-Chic" digital experience.
  • Marketing Cookies: To track the effectiveness of our advertising and show you relevant offers based on your interests.

3. Managing Your Cookies

You can set your browser not to accept cookies. However, in a few cases, some of our website features (like the booking engine) may not function as a result.